Restart your router just remember if anyone else is using the internet they will also lose connection. Select Connection Status > “ Test Internet Connection“.You can run an internet connection test on your console and see where your connection is failing. “ Update System Software” > Follow the steps.Go to System Software > Select “ System Software Update and Settings“.Make sure your Playstation 5 is up to date. Select Wi-fi frequency bands > Change to 2.4ghzĭon’t use Wi-FI This can cause lots of connection issues especially depending on where your PS5 is in your house and the distance from the router, so plug your Playstation 5 directly into your router using a cable if possible.Select “ Set up internet connection” > Press the options button (3 lines) on your PS5 controller.Go to Settings > Select Network > Settings.If your PS5 is close to the Router change it to 5GHz as this provides less distance but will make the speeds faster. If your PS5 is quite far from your router and you are using Wi-Fi make sure it’s running at 2.4GHz as this is better for long-distance connections. You can change the Wi-Fi frequency of your PS5 to suit your needs. You can check for PSN Network issues here.Fix 5: PS5 networkĬheck to make sure there are no issues with the PlayStation Network, if there are then this would explain why your PS5 is not connecting to the PSN network. Then you can determine whether it’s your PS5 not connecting to the internet or the internet causing the problem. Use the same method that you used to connect your PS5 (Wi-Fi or Cable) and see if a different device is able to use the internet without any issues. Where it says “ Connect to the internet” toggle this to Off and then toggle back On to reconnectįix 4: Try connecting to the internet with another device. Fix 3: PS5 networkĭisconnect and reconnect to the network on your PS5. This is the most simple troubleshooting method but is also usually the most effective, and fixes most problems when it comes to connection issues. Fix 1: Check internet providerįirst, make sure there are currently no known issues with your internet provider. Related: How to clear PS5 cache files How To Fix Playstation 5 Connection Problems:īelow are the different methods for fixing connection issues with a PlayStation 5. Give the steps below a try and hopefully, you will be able to fix any network issues with your PS5. If you are using Wi-Fi the signal could keep dropping due to the PS5 being too far away from the router, or perhaps you have recently changed the WiFi password. There can be many reasons why you are experiencing connection issues with your Playstation 5. If it’s connection related issues that you are experiencing with your PS5 then hopefully one of the methods will get you back online in no time at all. If I haven’t listed your issue above then don’t worry too much as I can’t list them all and it’s still worth trying out the methods below.
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